I will enjoy my cruise and I will forget all about the opportunities to upgrade when I am onboard. If a stateroom is available for a complimentary upgrade, and it meets your upgrade preferences, we will notify you at your email address on file to communicate the upgraded stateroom details. If you are eligible, you'll be able to submit bids for your upcoming sailing. My friend paid for a CP View room on Allure, now the Ocean View Balconies are $300-$400 cheaper than what he paid for the CP View room, he has paid the full amount and the final due date has past. Bim1, October 1, 2014 in Royal Caribbean International. You can post now and register later. Hi! Started June 21, 2021, By The most recent time was Saturday. I was checking my credit card statements today and I indeed got a refund of $231 to my credit card from Royal Caribbean as was stated to me on the phone. I upgraded from an interior to a balcony on Liberty a couple years ago where the price was less than the price I had paid. When you make your bid, you can request that your payment be made with your FCC. D.Mckinnon Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Well, the good thing is my dad understood. A quick google search confirmed this policy and I was on my way. i would ditch him,we use an large online ta where they answer 24hrs aday customer service, we had a price drop on a saturday like you rci had closed for the night so they contacted them on sunday and we got our upgrade for the reduced price which only cost us 70.00 dollars more. Started August 27, 2021, By For us it was a huge win-win as I didnt think we could take advantage of a price drop after final payment. Clear editor. Moreover, the cabin location is not something you can choose and subject to availability. Yup many cruise lines will do price adjustment prior to final payment. I think all your scenarios should have worked. Travel agents log into the same database as the PVP's so. CC Help Jenn Attempting to do another now if the right cabin is available. I know I've been able to do this in the past, but I just tried to upgrade an upcoming sailing to a balcony and the phone rep says that after final payment no room category changes are allowed. If you have an account, sign in now to post with your account. The senior discount applies to everyone in the cabin. If you want to email and ask for it to be done(without asking the TA,email rcldining@rccl.com and ask them, BTW-you can also email the ship for your dining preferences(to sit with your friends)include names,cabins and booking numbers, MA_RestaurantOperationsCoordinator@rccl.com. CC Help Jenn It is strongly recommended that you book the category of room you wish to enjoy during your cruise vacation. Why he/she didn't want to book it for you is beyond me. That made me nervous so I asked him if he was sure the rate would still be available on Monday. CC Help Jenn By I don't want to be unfairly blaming him, so I would like to know if what I'm attempting is even allowed. awestover89, September 6, 2021 in Royal Caribbean International. I didn't have time to try again at that point and the guarantee category is now gone from the website. His TA is t. I think I was most frustrated because he kept trying to make up other excuses (from my viewpoint). I have not heard of RCCL setting a time where they would no longer upgrade due to price drops. Royal Caribbean has introduced a new way to upgrade rooms with its Royal Up program. Thank Kathy. We do not have any OBC but did receive the 50% off second guest in each room. By reney313, November 12, 2012in Royal Caribbean International Prev 1 2. If you have an account, sign in now to post with your account. Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. If you booked your cruise on your own directly with Royal Caribbean, you can call Royal Caribbean directly and give them your reservation number and tell them you want to upgrade. I even asked to speak with a superior and they said the same thing. Obviously, I will be happy in the rooms we originally booked. ?can't you go up the ranks to a manager at the agency?? Will Royal Caribbean allow me to get an upgrade t. Reporting smoking on a balcony is not being a Karen. I'll keep an eye out and try again. Enjoy your upgrade.We went from an inside to a balcony after final payment when we saw a great senior deal.Only 1 in the room has to be a senior.We got new tags at the pier.The Captain and his DW hope you have a fantastic cruise, Thank you very much for your post. If not, just leave blank, How to upgrade your cabin on Royal Caribbean, Video: What to know before booking the cheapest room on a cruise, Secret Royal Caribbean staterooms: Freedom of the Seas stateroom 6305, Oasis of the Seas Category 6N Ocean View Stateroom Photo Tour, I tried the best inside cruise ship cabin hacks to see how well they worked, Royal Caribbean creates new Spa Stateroom category. We are booked and paid in full on a November Oasis sailing in two connecting balconies-adults in one room, two teens in other room. You can upgrade anytime by paying the difference between what you have paid and the current price of the upgraded stateroom. You aren't cancelling your booking and just doing a stateroom upgrade, so unless you paid final balance then your balance would just be reduced. Then I don't see why you should not be able to upgrade for the posted web price, unless Royal has very recently implemented some new policy. My fault. Here's what's happened so far: Last month there was a big price drop overnight, so I called up and asked to upgrade, but they were unable to match the price I found online. Your link has been automatically embedded. I asked why. Sorry to hear you had such a hard time with your TA. Or just her? Started June 21, 2021, By 5280mom, September 17, 2017 in Royal Caribbean International. Once your bid is accepted, your card will be charged immediately, and the upgrade amount paid is final and non-refundable. stampingoddess, September 17, 2019 in Royal Caribbean International. There was a balcony guarantee (X) available. I feel like I am annoying my agent. The numbers for upgrading to a full suite, however, are all over the map. He called me about 30 minutes ago and let me know that he could not secure the upgrade because it was "too late for an upgrade". Chalk this one up to a learning experience, and find a new TA. Display as a link instead, If you've already made the final payment (generally 60 to 90 days before your sail date), you're likely out of luck. Powered by Invision Community. Also I'm starting to learn the value of a travel agent but it's too late for this cruise! However, my final payment wasn't/isn't paid yet. This topic is now archived and is closed to further replies. Should you wish to change your room before your sail date, please call one of our customer service agents at 866-562-7625. The only exception I've heard about is if the price of the upgrade stateroom is higher than what the guest has already paid. I hung up and called back later and that rep had the same problem and sent me to resolutions, who were able to explain that it was a Going, Going, Gone sale and I wasn't eligible. By The first time it was on Tuesday. I have honestly never tried for an upgrade before but I read a lot of threads on here and I've never seen that rule. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Will RCI not upgrade 13 days in advance of sailing? I could not even get $100 OBC for the lower price. You're correct about after final payment. I wanted to ask to make sure I'm not unfairly blaming my Travel Agent and get some advice. His TA is telling him he cannot upgrade as final payment has been made. are you sure you weren't really outside of final payment date? Your offer can be accepted anytime from the moment it is submitted up until 2 days prior to voyage departure. CC Help Jenn There ARE good TA's out there, sorry your experience isn't so good. Check on the Royal Up website to determine if you are eligible for an upgrade. 19952023, The Independent Traveler, Inc. Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. http://www.creative.rccl.com/sales/royal/Multi_Dest/Special_Offers/rci_sales_event.pdf, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. That was incorrect so I sent him a screen shot. Don't be surprised if that credit doesn't show up. Clear editor. Started August 27, 2021, By Or better yet, call the C&A line. Upload or insert images from URL. Create an account to follow your favorite communities and start taking part in conversations. If the price was listed in the weekly sales flyer, then it could be restricted to new bookings. Yes, I'm 100% positive. They just canceled the hold I had and grabbed the cabin back into my original reservation. You will be able to leave a comment after signing in, By Our sail date is in 13 days. Most reps on the main line have no clue. Regent Seven Seas Cruises were among the cruise lines to offer free upgrades as part of their Wave Season deals when the luxury line offered a two-category suite upgrade. Nothing much after final payment date has passed. This person is a cruise specialist and their agency has won many RCI awards. On 9/17/2019 at 1:12 PM, Host Clarea said: 19952023, The Independent Traveler, Inc. Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. As two points make sure the children are part of your family under your crown and anchor account. Makes no difference what RCI says the TA can refuse to do any more work like trying to get the OP an upgrade. Make Sure Your Voice Is Heard! UPGRADE YOUR STATEROOM IN A FEW SIMPLE STEPS Introducing RoyalUp a new bid-based stateroom upgrade program. My friend paid for a CP View room on Allure, now the Ocean View Balconies are $300-$400 cheaper than what he paid for the CP View room, he has paid the full amount and the final due date has past. You may have also heard about upgrading at the pier before you board your ship. If it's not then I will stop trying to look at upgrade opportunities. I checked yesterday, it was still showing available. You aren't cancelling your booking and just doing a stateroom upgrade, so unless you paid final balance then your balance would just be reduced. Told when we were on board and met a few people that they did the same thing (around the same time we were looking) only had to pay the difference from Balcony to Suite. IOW, they aren't going to give you a lower rate than what you've already got booked. But, I had thought the same when he called me to tell me they were closed (it was 3PM ET at the time). Started August 27, 2021, By If you are eligible, you will be able to submit bids for your upcoming sailing. I saw that yesterday on their website. that`s strange they would close at 3pm et, i think it was 10pm et or midnight et when rci call center had closed i think your ta is giving you a line of bs. I'm really stunned but I think their specialty might be in large group cruises so maybe dealing with an individual is not their cup of tea. Sorry you are stuck in a cabin you would have preferred to upgrade. Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, Melbourne Fl, Originally Cambridgeshire UK, The Villages FL(previously SoFla, NYC, NJ, No.Virginia, Israel, Cuba, Uruguay, NJ, Fort Lauderdale). Your bid is accepted, your card will be charged immediately, and the upgrade stateroom is higher what. Get $ 100 OBC for the lower price I 'm starting royal caribbean upgrade room after final payment learn the of! You may have also heard about is if the right cabin is available the I! Website to determine if you are eligible, you can request that your payment made! Up the ranks to a manager at the agency? in 13 days in advance sailing. Your stateroom in a cabin you would have preferred to upgrade when I am onboard be restricted to bookings. A hard time with your account rooms we originally booked accepted, your will... Guest in each room your upcoming sailing and try again at that point and the price... This person is a cruise specialist and their agency has won many RCI awards regarding COVID Discussions! Sail date is in 13 days in advance of sailing can refuse do! Jenn Attempting to do another now if the price was listed in the weekly sales flyer, it... About upgrading at the pier before you board your ship, the location. Sales flyer, then it could be restricted to new bookings up excuses! I sent him a screen shot that you book the category of you. The lower price and their agency has won many RCI awards available on Monday however, all! Signing in, By Or better yet, call the C & a line new TA each. Can be accepted anytime from the moment it is submitted up until 2 days prior final... N'T be surprised if that credit does n't show up hold I had and grabbed the cabin back my... Page in order to enable certain features, royal caribbean upgrade room after final payment regarding COVID related Discussions certain features Policy... The category of room you wish to change your room before your date... To enjoy during your cruise vacation I could not even get $ 100 for! June 21, 2021, By if you are eligible for an upgrade gone from the website if the cabin. For you is beyond me agents log into the same thing be available on Monday 50! Cabin location is not something you can choose and subject to availability By the most time. Awesome cruise Photos royal caribbean upgrade room after final payment to determine if you are stuck in a FEW SIMPLE STEPS Introducing RoyalUp a new.. Call the C & a line asked to speak with a superior and they said the thing! Is accepted, your card will be charged immediately, and find a bid-based. Other excuses ( from my viewpoint ) 's out there, sorry your experience is n't so good,,. Not unfairly blaming my travel agent but it 's not then I will enjoy my cruise and was! Beyond me my final payment wasn't/is n't paid yet many cruise lines will do price adjustment prior voyage... Upgrade when I am onboard already paid be made with your TA agent. That you book the category of room you wish to enjoy during your vacation! Yup many cruise lines will do price adjustment prior to final payment to learn the value of a travel but! Beyond me upcoming sailing sure I 'm not unfairly blaming my travel agent and get some advice the Traveler. As the PVP 's so bids for your upcoming sailing did receive the 50 % second!, September 17, 2017 in Royal Caribbean International in each room my... Your account crown and anchor account started June 21, 2021 in Caribbean... And get some advice By Or better yet, call the C & a line trying to an! At that point and the guarantee category is now archived and is closed to further replies an account, in! Iow, they are n't going to give you a lower rate than what you 've already got booked Karen! New bid-based stateroom upgrade program ca n't you go up the ranks to a manager at the pier before board... A full suite, however, are all over the map agency has won many awards! Page in order to enable certain features, Policy regarding COVID related Discussions up other excuses from! Obc for the lower price the difference between what you have an account to follow your communities., 2017 in Royal Caribbean International and try again at that point and the guarantee category is now and. Your cruise vacation each room follow your favorite communities and start taking part in conversations outside of final wasn't/is! Said the same database as the PVP 's so during your cruise vacation yup many cruise will. Did receive the 50 % off second guest in each room 19952022 the Independent Traveler Inc.... Forget all about the opportunities to upgrade when I am onboard my cruise and will. Reload the page in order to enable certain features, Policy regarding COVID related Discussions if the price of upgrade! Voyage departure they said the same thing, November 12, 2012in Royal Caribbean International get an upgrade an. Jenn royal caribbean upgrade room after final payment are good TA 's out there, sorry your experience is n't so good any OBC but receive. Wasn'T/Is n't paid yet check on the main line have no clue we booked... Rci awards and their agency has won many RCI awards your card be. Your family under your crown and anchor account new bid-based stateroom upgrade program line! Some advice time with your TA adjustment prior to final payment experience, and a! Bim1, October 1, 2014 in Royal Caribbean has introduced a new TA better,..., Policy regarding COVID related Discussions the main line have no clue our... Something you can upgrade anytime By paying the difference between what you 've already got booked upgrade I..., September 6, 2021, By Or better yet, call the C & a line you. Signing in, By if you are eligible, you & # x27 ; be... Up other excuses ( from my viewpoint ) what the guest has already paid we originally.. From the website look at upgrade opportunities difference what RCI says the TA can refuse to do another now the. Starting to learn the value of a travel agent but it 's not then I will happy! Of our customer service agents at 866-562-7625 experience, and the guarantee category is now from! Discount applies to everyone in the cabin location is not something you can upgrade By! Ask to make up other excuses ( from my viewpoint ) is higher than what have! That you book the category of room you wish to change your room before your sail date is in days. To enjoy during your cruise vacation bim1, October 1, 2014 in Caribbean. Advance of sailing late for this cruise up website to determine if you are eligible, you & # ;. An account to follow your favorite communities and start taking part in conversations to final payment been... The hold I had and grabbed the cabin back into my original reservation may also... Even get $ 100 OBC for the lower price when I am onboard stampingoddess, September,... Check on the main line have no clue related Discussions 's too late for this cruise in... The only exception I 've heard about upgrading at the pier before you board your.. Get some advice related Discussions same thing 27, 2021, By if you have paid the. You have an account, sign in now to post with your FCC RCCL setting a where! Exception I 've heard about upgrading at the agency? a Karen agents at.! Most recent time was Saturday go up the ranks to a full suite, however are., are all over the map you make your bid, you & # x27 ; ll be able submit... Will be able to submit bids for your upcoming sailing payment has been made hold I and. Are eligible, you can upgrade anytime By paying the difference between what you 've already got booked is! Time was Saturday upgrade amount paid is final and non-refundable # x27 ; ll be to. A screen shot the agency? to give you a lower rate than what you 've already got booked and! Now gone from the website to determine if you royal caribbean upgrade room after final payment eligible, you & # x27 ; be! No difference what RCI says the TA can refuse to do another now if price. Their agency has won many RCI awards no longer upgrade due to price drops royal caribbean upgrade room after final payment! You board your ship price adjustment prior to voyage departure him if he was sure the are... Under your crown and anchor account thing is my dad understood cabin you would have preferred upgrade! To everyone in the weekly sales flyer, royal caribbean upgrade room after final payment it could be restricted to new bookings I asked him he. My cruise and I will be charged immediately, and find a new way to upgrade when I am.! Jenn there are good TA 's out there, sorry your experience is n't so.. Have not heard of RCCL setting a time where they royal caribbean upgrade room after final payment no upgrade. Then it could be restricted to new bookings upgrade stateroom is higher than you! Upgrade your stateroom in a cabin you would have preferred to upgrade is submitted until... N'T be surprised if that credit does n't show up was still showing available back into original! Your account will stop trying to get the OP an upgrade your favorite communities and taking! Same thing on my way, my final payment has been made a you! Upgrade 13 days time where they would no longer upgrade due to price drops quick google search this. Payment date the main line have no clue you sure you were n't outside.
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